Connected systems

Connect Elbi to your systems: 44 integrations

Elbi calls your ERP, CRM, service desk, identity provider and national services over their own APIs — so a customer can ask about a real order, ticket or invoice and get the real answer.

Read-scopedPermission-awareAudited lookupsArabic & English

An assistant that can only read documents answers in generalities. Connected to the systems you already run, Elbi can answer about a specific order, ticket, invoice or account — and, where you choose to enable it, raise a ticket or log a lead from the conversation.

Every connection follows the same rules. It starts read-only, scoped to the records, fields and operations agreed in writing during deployment. The assistant answers within the permissions of the person asking, so it never becomes a way around your own access rules. It uses credentials you issue and can revoke, every lookup can be recorded for audit, and if a system cannot be reached it says so and offers a person rather than guessing. Write actions are turned on individually and can require a person to confirm before they commit.

The 44 systems below are grouped by category. Each page sets out what the system holds, the questions a connection lets Elbi answer, and what connecting it actually involves. A system that is not listed can usually be reached through the protocol and automation connections: anything with an endpoint, or a file dropped on a schedule.

All 44 connected systems44

Grouped by category. Every connection starts read-only and scoped to what has been agreed.

ERP & Core Business

SAP S/4HANAOrder, stock, invoice, credit and purchase-order status from SAP.SAP Business OneQuotations, stock, customer balances and pricing for mid-sized companies.Oracle FusionInvoice approval, payment dates, requisitions and project budgets.Dynamics 365Cases, engineer visits, stock, deals and invoices in one estate.OdooDeliveries, stock, balances, leave and quotes across Odoo modules.NetSuiteOrders, availability, balances and subscription renewals.InforWork orders, parts, maintenance and supplier deliveries in industry ERP.

CRM & Sales

SalesforceAccount, deal and case history — and lead capture where you enable it.Dynamics 365 SalesDeal stage, account ownership, pipeline and quotes.HubSpotContact history, deal stage and enquiry capture.Zoho CRMDeals, contacts, quotes, follow-ups and lead capture.

Service Desk & ITSM

ServiceNowTicket status, approvals, known issues and planned work.ZendeskWhere a ticket has reached, without an agent doing the telling.FreshdeskTicket status, deflection and better intake for support teams.Jira Service ManagementRequest status for people who never open an engineering tool.

Identity & SSO

Microsoft Entra IDWho is asking and what they may see — what makes every other answer safe.Active Directory / LDAPOn-premise directory: identity, entitlements, managers and teams.SAML 2.0Sign-in that makes "answer only what this person may see" possible.OpenID ConnectModern sign-in for web and mobile: identity, role and session.

Saudi Government & Payments

NafathNational sign-on to confirm who is asking before disclosing anything.ZATCA · FatooraE-invoice acceptance, rejections and statuses explained.SADADBill payment status, references and amounts outstanding.MadaCard payment outcomes, declines, refunds and settlement.HyperPayPayment status, failures and refunds through a regional gateway.PayTabsPayment success, declines, refunds and settlement.

Data & Content

PostgreSQLOperational records answered in words, without a report request.MS SQL ServerStatus, counts and history from line-of-business databases.Oracle DBCurrent state, history and period-end positions from Oracle databases.MySQLRecords from web applications and long-lived internal tools.SharePointPolicies, templates, procedures, and which version is current.S3-compatible storageArchives, statements, scans and attachments retrieved on request.

Analytics & BI

Power BIThe figures behind your dashboards, asked as questions.MetabaseNumbers, trends and totals for people who never open Metabase.GrafanaIs something wrong? Incidents, slowdowns and recovery in plain words.

Protocols & Automation

RESTAny REST interface — usually configuration, not development.GraphQLExactly the fields needed, with extra care over scope.SOAPEnterprise and government systems that still speak SOAP.WebhooksSystems telling the assistant that something happened.SFTPData that moves as files on a schedule: arrivals, contents and gaps.Zapier / Make / n8nReach systems nobody built a proper integration for.

Cloud & Collaboration

AWSService health, job status, files and spend, without opening a console.Microsoft AzureResource health, deployments, spend and open incidents.SlackWhat was decided in a thread, and who owns what.Microsoft TeamsDecisions, documents and owners from your Teams tenant.

Explore the rest of Elbi

Platform capabilitiesChat, voice, files, agents, handover and customisation.AgentsSix agent patterns, each with its own scope and limits.IndustriesEight sectors: contact, regulation and a realistic rollout.The Elbi CoreThe 14 components a conversation passes through.

See it on your own content

A working assistant on your own material, in both languages.

Talk to usSee pricing