Custom AI Assistant & Chatbot for Your Business AI Automation, Business Analytics & Intelligent Solutions
Elbi speaks, listens, reads your files and hands over to a human — deployed on your website or your internal systems, bilingual from day one, on infrastructure you control.
Empowering Government and Enterprisewith Arabic-First AI
Built for organisations that answer to a regulator, serve the public in two languages, and cannot send a citizen record to a third-party model.
One Unified Platformfor Smarter Conversations
Chat, voice, documents and live handover in a single deployment — not four products stitched together, and not four contracts to renew.
An AI Chatbot CompanyBuilt in Saudi Arabia
Elbetron builds and runs Elbi inside the Kingdom. The people who answer when something breaks are in your time zone and speak your language.
Every Interaction Mode. One Unified Platform.
Whether your customers type, speak, or upload — Elbi handles it all, grounded in content you approve.
Chat-to-Chat
Real-time text conversations with context memory, automatic RTL/LTR switching, and a response personality you define per agent.
Voice-to-Voice
Speech recognition converts speech in real time, the model responds, and speech synthesis delivers a natural branded voice back — all on your hardware.
File Understanding
Users upload PDFs, scans, spreadsheets and images mid-conversation. Elbi reads, summarises and answers from the document itself.
Multiple Agents
Deploy distinct personas for Sales, Support, HR and Finance — each with its own name, voice, knowledge base and conversation style.
Human Handover
When the assistant can't help, a real agent continues the same conversation with full history in a dedicated portal — with presence and queueing.
Total Customisation
Match the widget to your brand: logo, colours, fonts, language, greeting, agent names and avatars — from a visual editor.
Every Metric. One Dashboard.
Total visibility — from macro KPIs down to conversation-level sentiment and intent.
Sentiment analysis
Real-time positive/neutral/negative scoring with trend graphs.
Intent tracking
Classify what users actually ask — purchase, support, complaint — at scale.
Speech analytics
Voice topics, speaking time, silence detection and audio quality.
Live system health
Worker heartbeats, inference latency and queue depth, monitored live.
Powered by the Elbi Core
Seventeen models and product surfaces — STT, TTS, LLM, OCR, RAG and a live human support platform — every one of them running inside your own infrastructure.
One Platform. Many Voices.
Deploy a fleet of specialised agents — each with a distinct voice, personality and knowledge base — managed from a single dashboard.
Customer Support
Handles FAQs, order status and escalation around the clock, fully bilingual.
Sales & Lead
Qualifies leads, presents offers and books demos — your top-performing SDR, always on.
HR & Internal Comms
Answers employee questions on policy, onboarding and leave as an internal assistant.
Technical Support
Diagnoses issues, guides troubleshooting and raises tickets with deep knowledge access.
Finance & Billing
Assists with invoices, payment plans and account queries — accurate and compliant.
Your Custom Agent
Define any role, register and knowledge domain. Name it, voice it, brand it, deploy it.
Connected to the Systems You Already Run
Elbi does not stop at documents. It calls your ERP, CRM, service desk, identity provider and national services over their own APIs — so a customer can ask about a real order, a real ticket or a real invoice and get the real answer.
And the wider list
| Category | Systems we connect to | What Elbi can then answer |
|---|---|---|
| ERP & Core Business | Stock levels, order and delivery status, invoice and payment state, purchase requests. | |
| CRM & Sales | Account and contact lookup, open opportunities, case history, logging a new lead from the chat. | |
| Service Desk & ITSM | Raise, update and chase a ticket; read its status back to the customer without an agent. | |
| Identity & SSO | Recognise a signed-in employee or citizen, and answer only what their role is allowed to see. | |
| Data & Content | Read policy, product and pricing data straight from the source of truth instead of a stale copy. | |
| Saudi Government & Payments | Verified identity via Nafath, e-invoice status via ZATCA, and payment references the customer can act on. | |
| Analytics & BI | Report the same numbers your dashboards report — one set of figures, not two. | |
| Cloud & Collaboration | Service health, job and deployment state, spend, and what a team already decided in a thread. | |
| Anything Else | Anything with an endpoint. If it speaks HTTP or drops a file, Elbi can be pointed at it. |
Odoo
NetSuite
Infor
HubSpot
Zoho CRM
Freshdesk
OpenID Connect
Nafath
MySQL
SharePoint
S3-compatible storage
ZATCA · Fatoora
SADAD
Mada
HyperPay
PayTabs
Metabase
Grafana
GraphQL
Zapier / Make / n8nLive in Under 1 Week
A proven onboarding playbook from signed agreement to production — without disrupting your existing systems.
Discovery & requirements
We map your use cases, agent roles, tone of voice and integration points in a kickoff workshop.
Knowledge base & agent setup
Your documents, FAQs and product data are ingested. Agents configured with persona and voice.
Widget design & integration
The widget is branded to your identity and integrated via a single script tag.
Testing & fine-tuning
End-to-end QA across chat and voice. Edge cases refined from real test conversations.
Go live & handover
Production launch with your team trained on the admin dashboard.
Where it runs
On-premise
Runs inside your own data centre with no internet dependency for answering. The standard choice for government, banking and defence.
Empowering KSA with AI. Aligned with Vision 2030.
Elbi is engineered in Saudi Arabia for Saudi enterprises — supporting Vision 2030's digital transformation mandate by placing AI-driven productivity, Arabic-first communication and data sovereignty at the centre of every deployment.
Built for Regulated, Bilingual Organisations
Government
Citizen enquiries, service eligibility and document intake — with data that never leaves the Kingdom.
Learn moreBanking & Finance
Product information, branch details and application status, with PII redaction and audit trails.
Learn moreHealthcare
Appointments, preparation instructions and coverage questions — patient data stays in your estate.
Learn moreTelecom
Plans, coverage and billing at volume, handling Saudi dialect as well as formal Arabic.
Learn moreReal Estate
Listings, viewings and contract documents uploaded straight into the conversation.
Learn moreHow We Compare
Against the cloud chatbots typically deployed in the region.
| Capability | Elbi | Top cloud chatbot platforms | Notes |
|---|---|---|---|
| Arabic + English, native both ways | Yes | Yes | Not machine-translated |
| Live-agent handover with a full portal | Yes | Yes | Helpdesk tools do this too |
| On-premise / air-gapped deployment | Yes | No | Runs inside your own estate |
| Zero external AI calls | Yes | No | By architecture, not configuration |
| Speech in and out on your own hardware | Yes | No | No third-party speech service |
| Document understanding with Arabic OCR | Yes | No | 28 formats, scans included |
| Data never leaves the Kingdom | Yes | No | Model, speech and OCR all in-estate |
| Every message destroyed within 24 hours | Yes | No | Hourly purge, enforced |
Frequently Asked Questions
Send us a message
Ready to Deploy Elbi?
Thirty minutes. We'll load a slice of your real content and you can try to break it — including asking things it shouldn't answer.