AI Chatbot & Assistant for Saudi Business Arabic and English, chat and voice, with your data kept in the Kingdom

Elbi speaks, listens, reads your files and hands over to a human — deployed on your website or your internal systems, bilingual from day one, on infrastructure you control.

Chat-to-ChatVoice-to-Voice File UploadMulti-AgentLive Human Handover Analytics DashboardAR / EN
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🔒 Zero external AI callsNo OpenAI, no Anthropic — your data never leaves the Kingdom.
Government-Grade Encryption and SecurityFollows top industry standards for encryption and security, with data protection and retention terms published in full.

Empowering Government and Enterprisewith Arabic-First AI

Built for organisations that answer to a regulator, serve the public in two languages, and cannot send a citizen record to a third-party model.

One Unified Platformfor Smarter Conversations

Chat, voice, documents and live handover in a single deployment — not four products stitched together, and not four contracts to renew.

An AI Chatbot CompanyBuilt in Saudi Arabia

Elbetron builds and runs Elbi inside the Kingdom. The people who answer when something breaks are in your time zone and speak your language.

Certified by
  • Saudi Data & AI Authority
  • Personal Data Protection Law
  • D-U-N-S® Registered
  • International Organization for Standardization
Elbi products

One Platform. Four Products.

Text, phone, voice and analytics — on one Arabic-first core that runs on your own infrastructure.

01AI Assistant

An assistant that answers only from your approved content

A bilingual assistant that answers your customers in Arabic and English from the material you approve — and hands the conversation to a person when it should.

  • Answers grounded in your sources, with the source shown
  • Arabic-first, with English alongside
  • Human handover with the full transcript
  • Runs on your hardware with no external model call
Streaming repliesContext memoryHuman handover
Learn more
02AI Callbot

Picks up every call, in Arabic and English

A voice agent for your phone line. Callers simply talk: Elbi listens, answers aloud in a natural voice from your approved content, and transfers the call to a person when it should.

  • Answers inbound calls around the clock
  • Speaks Arabic and English, in the caller’s own language
  • Transfers the call to a person on request, or when it is unsure
  • Every call transcribed and summarised for your team
  • Talk time, silence and topics tracked per call
24/7Inbound calls
AR · ENSpoken languages
LiveTransfer to a person
FullTranscript per call
Phone lineCustom voiceCall summariesRuns locally
Ask about the Callbot
03Speech Analytics

Understand every conversation you can hear

Turn spoken conversations into measurable signals — topics, talk time, silence and audio quality — with sentiment and intent in the same dashboard.

  • Voice topics and talk time for each side
  • Silence detection and audio quality
  • Sentiment and intent side by side, in one dashboard
TopicsTalk timeSilenceAudio quality
See the dashboard
04Voice Bot

Speak to it. It answers aloud.

A full voice conversation: the visitor speaks, Elbi turns the speech to text in real time, finds the answer in your content and replies in a natural, branded voice.

  • Real-time speech recognition in Arabic and English
  • A distinct voice for each agent
  • All processing stays inside your infrastructure
Custom voicesPer-agent voiceRuns locally
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What Elbi can do

Every Interaction Mode. One Unified Platform.

Whether your customers type, speak, or upload — Elbi handles it all, grounded in content you approve.

Chat-to-Chat

Real-time text conversations with context memory, automatic RTL/LTR switching, and a response personality you define per agent.

Streaming repliesArabic & EnglishContext memory
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Voice-to-Voice

Speech recognition converts speech in real time, the model responds, and speech synthesis delivers a natural branded voice back — all on your hardware.

Custom voicesPer-agent voiceRuns locally
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File Understanding

Users upload PDFs, scans, spreadsheets and images mid-conversation. Elbi reads, summarises and answers from the document itself.

28 formatsArabic OCRVirus scanned
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Multiple Agents

Deploy distinct personas for Sales, Support, HR and Finance — each with its own name, voice, knowledge base and conversation style.

Per-agent knowledgeRole-basedBilingual
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Human Handover

When the assistant can't help, a real agent continues the same conversation with full history in a dedicated portal — with presence and queueing.

Agent portalFull transcriptWorking hours
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Total Customisation

Match the widget to your brand: logo, colours, fonts, language, greeting, agent names and avatars — from a visual editor.

Brand coloursCustom logoWidget builder
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Command centre

Every Metric. One Dashboard.

Total visibility — from macro KPIs down to conversation-level sentiment and intent.

Sentiment Analysis

Real-time positive/neutral/negative scoring with trend graphs.

Intent Tracking

Classify what users actually ask — purchase, support, complaint — at scale.

Speech Analytics

Voice topics, speaking time, silence detection and audio quality.

Live System Health

Worker heartbeats, inference latency and queue depth, monitored live.

Powered by the Elbi Core

Seventeen models and product surfaces — STT, TTS, LLM, OCR, RAG and a live human support platform — every one of them running inside your own infrastructure.

Elbi Core
Document OCROCR
Text SummarisationSUMM
Sentiment AnalysisSENT
RAG RetrievalRAG
Text SimilarityEMB
Speech-to-TextSTT
Text-to-SpeechTTS
Language ModelLLM
Intent DetectionNLU
Entity ExtractionNER
Conversational AICHAT
Live Human Support PlatformLIVE
PII RedactionPII
Agent HandoverHITL
Multi-AgentMULTI
File UnderstandingDOC
Analytics SuiteBI
Multi-agent system

One Platform. Many Voices.

Deploy a fleet of specialised agents — each with a distinct voice, personality and knowledge base — managed from a single dashboard.

Customer Support

Handles FAQs, order status and escalation around the clock, fully bilingual.

Calm · Professional · Female
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Sales & Lead

Qualifies leads, presents offers and books demos — your top-performing SDR, always on.

Energetic · Persuasive · Male
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HR & Internal Comms

Answers employee questions on policy, onboarding and leave as an internal assistant.

Friendly · Trustworthy · Neutral
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Technical Support

Diagnoses issues, guides troubleshooting and raises tickets with deep knowledge access.

Clear · Precise · Expert
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Finance & Billing

Assists with invoices, payment plans and account queries — accurate and compliant.

Formal · Trustworthy · Male
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Your Custom Agent

Define any role, register and knowledge domain. Name it, voice it, brand it, deploy it.

Fully customisable
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Connected to the Systems You Already Run

Elbi does not stop at documents. It calls your ERP, CRM, service desk, identity provider and national services over their own APIs — so a customer can ask about a real order, a real ticket or a real invoice and get the real answer.

Elbi Core
SAPOracleSalesforceDynamics 365ServiceNowEntra IDAWSAzureSlackTeamsJiraOracle DBSQL ServerPostgreSQLZendeskPower BI

And the wider list

CategorySystems we connect toWhat Elbi can then answer
ERP & Core Business
SAP S/4HANASAP Business OneOracle FusionDynamics 365OdooNetSuiteInfor
Stock levels, order and delivery status, invoice and payment state, purchase requests.
CRM & Sales
SalesforceDynamics 365 SalesHubSpotZoho CRM
Account and contact lookup, open opportunities, case history, logging a new lead from the chat.
Service Desk & ITSM
ServiceNowZendeskFreshdeskJira Service Management
Raise, update and chase a ticket; read its status back to the customer without an agent.
Identity & SSO
Microsoft Entra IDActive Directory / LDAPSAML 2.0OpenID ConnectNafath
Recognise a signed-in employee or citizen, and answer only what their role is allowed to see.
Data & Content
PostgreSQLMS SQL ServerOracle DBMySQLSharePointS3-compatible storage
Read policy, product and pricing data straight from the source of truth instead of a stale copy.
Saudi Government & Payments
NafathZATCA · FatooraSADADMadaHyperPayPayTabs
Verified identity via Nafath, e-invoice status via ZATCA, and payment references the customer can act on.
Analytics & BI
Power BIMetabaseGrafana
Report the same numbers your dashboards report — one set of figures, not two.
Cloud & Collaboration
AWSMicrosoft AzureSlackMicrosoft Teams
Service health, job and deployment state, spend, and what a team already decided in a thread.
Anything Else
RESTGraphQLSOAPWebhooksSFTPZapier / Make / n8n
Anything with an endpoint. If it speaks HTTP or drops a file, Elbi can be pointed at it.
7d
Typical time to live
44
Connected systems
2x
Languages — AR & EN
24/7
Always-on availability
How it works

Live in Under 1 Week

A proven onboarding playbook from signed agreement to production — without disrupting your existing systems.

Day 1

Discovery & requirements

We map your use cases, agent roles, tone of voice and integration points in a kickoff workshop.

Day 2

Knowledge base & agent setup

Your documents, FAQs and product data are ingested. Agents configured with persona and voice.

Day 3–4

Widget design & integration

The widget is branded to your identity and integrated via a single script tag.

Day 5–6

Testing & fine-tuning

End-to-end QA across chat and voice. Edge cases refined from real test conversations.

Day 7

Go live & handover

Production launch with your team trained on the admin dashboard.

Where it runs

On-premise

Runs inside your own data centre with no internet dependency for answering. The standard choice for government, banking and defence.

Empowering KSA with AI. Aligned with Vision 2030.

Elbi is engineered in Saudi Arabia for Saudi enterprises — supporting Vision 2030's digital transformation mandate by placing AI-driven productivity, Arabic-first communication and data sovereignty at the centre of every deployment.

🇸🇦 Built for KSA🌐 Arabic-First AI 🏢 Enterprise Ready📊 Data Sovereignty
Who Elbi works for

Built for Regulated, Bilingual Organisations

Government

Citizen enquiries, service eligibility and document intake — with data that never leaves the Kingdom.

Learn more

Banking & Finance

Product information, branch details and application status, with PII redaction and audit trails.

Learn more

Healthcare

Appointments, preparation instructions and coverage questions — patient data stays in your estate.

Learn more

Telecom

Plans, coverage and billing at volume, handling Saudi dialect as well as formal Arabic.

Learn more

Education

Admissions, programmes, fees and deadlines for a bilingual student body.

Learn more

Retail & E-commerce

Product, stock, returns and order status, around the clock.

Learn more

Real Estate

Listings, viewings and contract documents uploaded straight into the conversation.

Learn more

Logistics

Shipment status and customs paperwork, with Arabic document reading.

Learn more
Honest comparison

How We Compare

Against the cloud chatbots typically deployed in the region.

CapabilityElbiTop cloud chatbot platformsNotes
Arabic + English, native both waysYesYesNot machine-translated
Live-agent handover with a full portalYesYesHelpdesk tools do this too
On-premise / air-gapped deploymentYesNoRuns inside your own estate
Zero external AI callsYesNoBy architecture, not configuration
Speech in and out on your own hardwareYesNoNo third-party speech service
Document understanding with Arabic OCRYesNo28 formats, scans included
Data never leaves the KingdomYesNoModel, speech and OCR all in-estate
Every message destroyed within 24 hoursYesNoHourly purge, enforced
Learn more about how we compare
Insights & analysis

From the Elbi Blog

Practical guides on AI assistants, Arabic language AI, data residency and buying decisions in Saudi Arabia.

StrategyJun 29, 20268 min read8 views

The Future of AI Assistants in Saudi Arabia: From Chatbot to Enterprise AI Automation

Vision 2030 turned AI adoption in the Kingdom from an experiment into an expectation. What follows is less about better models than about a shift in what organisations ask assistants to do — and what they will be held to.

Read ArticleBuying AIAug 24, 202612 min read1 view

Sovereign AI vs Cloud AI in Saudi Arabia: Two Gates, Seven Scores, and Why One Policy for the Whole Company Is Wrong

The same company can correctly run one workload on a cloud API and another on-premises. A seven-dimension scoring sheet, which form of hybrid survives staff turnover, and a worked example for a Saudi insurer.

Read ArticleStrategySep 17, 202615 min read3 views

LEAP 2026: The Billions in Tech Commitments, and What Has Actually Been Built

LEAP 2026 closed with nearly $15bn in announced investments and agreements. We separate new money from restated figures, valued-at numbers from capital, and plans from services you can use today — with a five-question guide to reading any LEAP headline.

Read ArticleBuying AIJun 23, 202610 min read5 views

ChatGPT vs a Custom AI Chatbot: Which Should Your Business Use?

The honest answer is that they are not competing products. One is a brilliant general tool for your staff; the other is a narrow, accountable system for your customers. Choosing wrongly costs money in both directions.

Read ArticleStrategyJun 18, 202610 min read4 views

AI Agents vs AI Chatbots: What Changes When Software Can Act?

A chatbot that is wrong has given bad information. An agent that is wrong has cancelled an order, issued a refund or booked the wrong theatre slot. The word "agent" is a change in blast radius, not a change in intelligence.

Read ArticlePrivacy & complianceSep 2, 202612 min read1 view

PDPL and Data Residency for AI: The Four Copies of Your Data, and Which Ones Leave the Kingdom

The source records, the retrieval index, the prompt and the logs each leave the Kingdom by a different route. Why embeddings are usually personal data, why indexing is the largest transfer in the project, and twelve questions to ask.

Read Article
View all articles
FAQ

Frequently Asked Questions

No. The language model, speech recognition, speech synthesis and document reading all run on infrastructure you control. There is no third-party AI provider in the path — that is an architectural property, not a setting.
It declines and offers a route to a human, rather than inventing an answer. Elbi is grounded to content you approve, and a relevance check runs before generation so out-of-scope questions are refused rather than guessed at.
Yes, for a standard deployment following the five-stage playbook above. Air-gapped installs and deep system integrations take longer and are scoped separately.
Modern Standard Arabic and English natively, in both directions, plus common Saudi dialect phrasing. Arabic content is authored natively rather than machine-translated from English.
Conversation content is encrypted at rest, consent is enforced server-side before any processing, personal identifiers are redacted automatically, and customers can export or erase their data from inside the chat.

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What you send here is used only to answer you. It is not used for advertising and is not shared beyond that. How we handle your data.

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