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HomeThe whole platform on one pageHow Our Chatbot Dominates the MarketVendor categories, and where we fitالعربيةThis site in Arabic
Start here6
The Arabic chatbot overview, and one hub page per section.
Arabic AI chatbot for Saudi organisationsAn Arabic AI chatbot for Saudi organisations:…An AI chatbot platform for Saudi organisationsElbi is a bilingual AI chatbot platform for Saudi…AI agents for customer service, sales, HR and moreSix AI agent patterns — customer support, sales,…AI chatbot solutions by industry in Saudi ArabiaHow a bilingual AI chatbot works in eight Saudi…Connect Elbi to your systems: 44 integrationsConnect Elbi to your ERP, CRM, service desk,…How Elbi works: the 14 core capabilitiesHow Elbi works underneath: the 14 core…
Platform capabilities7
How people interact with Elbi — the six interaction modes, including WhatsApp, plus the control you have over all of them.
Chat-to-ChatWritten conversation is still where most…WhatsAppElbi behind your WhatsApp Business number, in Arabic and English.Voice-to-VoiceSpeech is how most people prefer to ask a…File UnderstandingPeople arrive with documents. A contract…Multiple AgentsOne assistant that does everything is worse…Human HandoverThe measure of an assistant is not how…Total CustomisationAn assistant that looks and sounds like a…
Agents6
Six agent patterns. Each has its own scope, material, tone and limits, and is measured on its own.
Customer SupportThe highest-volume agent in almost every…Sales & LeadThe agent that works while nobody is…HR & Internal CommsThe agent nobody puts in the business case…Technical SupportThe agent with the deepest material and the…Finance & BillingBilling generates the most contact per…Your Custom AgentThe five standard agents cover the common…
Industries8
What contact looks like sector by sector, the regulatory picture, and a realistic rollout for each.
GovernmentPublic bodies serve everyone, in two…Banking & FinanceBanking generates more contact per customer…HealthcareHealthcare contact is dominated by…TelecomTelecom operators handle more customer…EducationUniversities and schools handle intense…Retail & E-commerceRetail contact is almost entirely about…Real EstateProperty enquiries are high-value…LogisticsFreight and delivery generate relentless…
The Elbi Core14
The components a conversation passes through, what each does, and — as importantly — where each should not be trusted alone.
Document OCRReading text out of a photograph or a scan…Text SummarisationCompressing something long into something…Sentiment AnalysisNoticing how somebody feels, not just what…RAG RetrievalFinding the right piece of your own…Text SimilarityRecognising that two differently worded…Speech-to-TextTurning what somebody said into text they…Text-to-SpeechProducing a voice people are willing to…Language ModelThe component that turns retrieved material…Intent DetectionWorking out what somebody wants, as opposed…Entity ExtractionPulling the specific things out of a…PII RedactionRecognising personal information and…Agent HandoverThe mechanism that moves a conversation to…File UnderstandingAnswering questions about a document…Analytics SuiteKnowing what people actually ask, how…
Connected systems44
Forty systems Elbi can read from, grouped the way they are grouped on the home page. Every one starts read-only and scoped to an explicit field list.
ERP & Core Business
CRM & Sales
Service Desk & ITSM
Cloud & Collaboration
Blog33
Educational articles on chatbots, retrieval, Arabic AI and voice — written to be useful whether or not you ever deploy anything of ours.
Microsoft Azure Saudi Arabia Region: What the November Launch Means for Local AI and Data ResidencyMicrosoft's Azure Saudi Arabia East region…SDAIA’s National AI Risk Management Framework: A Practical Guide for Saudi OrganisationsWhat SDAIA’s AI risk management framework…AI Ethics in Saudi Arabia: What the UNESCO Global Forum in Riyadh Means for OrganisationsAI ethics in Saudi Arabia after the UNESCO…SDAIA AI Training Programmes: How Saudi Arabia Is Teaching a Million People AISDAIA AI training courses explained: SAMAI…LEAP 2026: The Billions in Tech Commitments, and What Has Actually Been BuiltLEAP 2026 investments totalled nearly $15bn…Adobe’s Saudi Partnership: Who Gets the Creative AI Tools, and WhenAdobe Saudi Arabia free AI tools explained: who…AI for Saudi SMEs: Practical Tools, Real Costs and Where to StartAI for SMEs in Saudi Arabia: what Monsha’at and…The Best Arabic LLM in 2026: Why the Leaderboard Will Mislead You, and the One-Day Evaluation That Will NotALLaM, Jais or a frontier model? Why Arabic…HUMAIN, ALLaM and the Saudi Sovereign AI Stack: Which Layer You Are Actually BuyingSovereign AI has four layers — facility, compute,…PDPL and Data Residency for AI: The Four Copies of Your Data, and Which Ones Leave the KingdomAn AI assistant holds your data in four places,…Saudi Arabia’s AI Compute Strategy: What 480 Megawatts Actually Buys, and Why Your Assistant Does Not Need ItNational AI capacity is announced in megawatts…Saudi Arabia’s Year of AI 2026: What HUMAIN, Hexagon and a Million Trained Citizens Actually Change for Enterprise BuyersWhat Saudi Arabia's Year of AI 2026 actually…Sovereign AI vs Cloud AI in Saudi Arabia: Two Gates, Seven Scores, and Why One Policy for the Whole Company Is WrongA decision framework, not a slogan: two gates…How AI Chatbots Are Transforming Customer Service in Saudi ArabiaMost contact volume in the Kingdom is a small set…How Saudi Businesses Can Automate Customer Support with AI ChatbotsNot everything in a support queue should be…AI-Powered Customer Service in KSA: Real-World Use Cases by SectorThe same technology behaves very differently in a…RAG-Powered AI Assistants: Turning Your Business Data into AnswersA general-purpose model knows nothing about your…AI Voice Agents in Saudi Arabia: The Next Step in Automated ServicePeople speak faster than they type, and in Arabic…AI Assistants in Saudi Arabia: From Basic Chatbots to Intelligent Business AgentsThe word "chatbot" now covers three genuinely…Arabic AI Chatbots: Why Saudi Businesses Need AI That Understands Local CustomersAlmost every assistant sold in the Kingdom supports…From WhatsApp to Websites: How AI Assistants Are Changing Customer Communication in Saudi ArabiaSaudi customers do not choose a channel and stay in…Building Smarter Saudi Businesses: How AI Assistants, RAG and Automation Work TogetherAn assistant that only answers is useful. An…The Future of AI Assistants in Saudi Arabia: From Chatbot to Enterprise AI AutomationVision 2030 turned AI adoption in the Kingdom from…How Much Does an AI Chatbot Cost in Saudi Arabia?Quotations for the same brief routinely differ by…AI Chatbot for WhatsApp Business: A Guide for Saudi CompaniesWhatsApp is where most Saudi customers already are…ChatGPT vs a Custom AI Chatbot: Which Should Your Business Use?The honest answer is that they are not competing…How to Train an AI Chatbot on Your Own DataAlmost nobody who says "train it on our data" wants…Best AI Chatbot for Customer Service: How to Actually Compare ThemEvery vendor demo succeeds, because every vendor…PDPL and AI Chatbots: What Saudi Companies Must Get RightAn assistant that talks to customers is a personal…AI Agents vs AI Chatbots: What Changes When Software Can Act?A chatbot that is wrong has given bad information…AI Chatbots for E-commerce: Orders, Returns and Cart RecoveryOnline retail generates the most predictable…What Does an AI Chatbot Actually Save? Measuring It Honestly"AI saves money" is not a business case, and the…Arabic NLP: Why Understanding Arabic Is Harder Than Generating ItModern models write beautiful Arabic. That is the…
Company
About the team behind Elbi, what we deliver, and how to reach us.
Legal & policy
Retention, processing, sub-processors and the security posture.