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HomeThe whole platform on one pageHow Our Chatbot Dominates the MarketVendor categories, and where we fitالعربيةThis site in Arabic
Platform capabilities6
How people interact with Elbi — the five interaction modes plus the control you have over all of them.
Chat-to-ChatWritten conversation is still where most…Voice-to-VoiceSpeech is how most people prefer to ask a…File UnderstandingPeople arrive with documents. A contract…Multiple AgentsOne assistant that does everything is worse…Human HandoverThe measure of an assistant is not how…Total CustomisationAn assistant that looks and sounds like a…
Agents6
Six agent patterns. Each has its own scope, material, tone and limits, and is measured on its own.
Customer SupportThe highest-volume agent in almost every…Sales & LeadThe agent that works while nobody is…HR & Internal CommsThe agent nobody puts in the business case…Technical SupportThe agent with the deepest material and the…Finance & BillingBilling generates the most contact per…Your Custom AgentThe five standard agents cover the common…
Industries8
What contact looks like sector by sector, the regulatory picture, and a realistic rollout for each.
GovernmentPublic bodies serve everyone, in two…Banking & FinanceBanking generates more contact per customer…HealthcareHealthcare contact is dominated by…TelecomTelecom operators handle more customer…EducationUniversities and schools handle intense…Retail & E-commerceRetail contact is almost entirely about…Real EstateProperty enquiries are high-value…LogisticsFreight and delivery generate relentless…
The Elbi Core14
The components a conversation passes through, what each does, and — as importantly — where each should not be trusted alone.
Document OCRReading text out of a photograph or a scan…Text SummarisationCompressing something long into something…Sentiment AnalysisNoticing how somebody feels, not just what…RAG RetrievalFinding the right piece of your own…Text SimilarityRecognising that two differently worded…Speech-to-TextTurning what somebody said into text they…Text-to-SpeechProducing a voice people are willing to…Language ModelThe component that turns retrieved material…Intent DetectionWorking out what somebody wants, as opposed…Entity ExtractionPulling the specific things out of a…PII RedactionRecognising personal information and…Agent HandoverThe mechanism that moves a conversation to…File UnderstandingAnswering questions about a document…Analytics SuiteKnowing what people actually ask, how…
Connected systems44
Forty systems Elbi can read from, grouped the way they are grouped on the home page. Every one starts read-only and scoped to an explicit field list.
ERP & Core Business
CRM & Sales
Service Desk & ITSM
Cloud & Collaboration
Blog20
Educational articles on chatbots, retrieval, Arabic AI and voice — written to be useful whether or not you ever deploy anything of ours.
How AI Chatbots Are Transforming Customer Service in Saudi ArabiaMost contact volume in the Kingdom is a small set…How Saudi Businesses Can Automate Customer Support with AI ChatbotsNot everything in a support queue should be…AI-Powered Customer Service in KSA: Real-World Use Cases by SectorThe same technology behaves very differently in a…RAG-Powered AI Assistants: Turning Your Business Data into AnswersA general-purpose model knows nothing about your…AI Voice Agents in Saudi Arabia: The Next Step in Automated ServicePeople speak faster than they type, and in Arabic…AI Assistants in Saudi Arabia: From Basic Chatbots to Intelligent Business AgentsThe word "chatbot" now covers three genuinely…Arabic AI Chatbots: Why Saudi Businesses Need AI That Understands Local CustomersAlmost every assistant sold in the Kingdom supports…From WhatsApp to Websites: How AI Assistants Are Changing Customer Communication in Saudi ArabiaSaudi customers do not choose a channel and stay in…Building Smarter Saudi Businesses: How AI Assistants, RAG and Automation Work TogetherAn assistant that only answers is useful. An…The Future of AI Assistants in Saudi Arabia: From Chatbot to Enterprise AI AutomationVision 2030 turned AI adoption in the Kingdom from…How Much Does an AI Chatbot Cost in Saudi Arabia?Quotations for the same brief routinely differ by…AI Chatbot for WhatsApp Business: A Guide for Saudi CompaniesWhatsApp is where most Saudi customers already are…ChatGPT vs a Custom AI Chatbot: Which Should Your Business Use?The honest answer is that they are not competing…How to Train an AI Chatbot on Your Own DataAlmost nobody who says "train it on our data" wants…Best AI Chatbot for Customer Service: How to Actually Compare ThemEvery vendor demo succeeds, because every vendor…PDPL and AI Chatbots: What Saudi Companies Must Get RightAn assistant that talks to customers is a personal…AI Agents vs AI Chatbots: What Changes When Software Can Act?A chatbot that is wrong has given bad information…AI Chatbots for E-commerce: Orders, Returns and Cart RecoveryOnline retail generates the most predictable…What Does an AI Chatbot Actually Save? Measuring It Honestly"AI saves money" is not a business case, and the…Arabic NLP: Why Understanding Arabic Is Harder Than Generating ItModern models write beautiful Arabic. That is the…
Company
About the team behind Elbi, what we deliver, and how to reach us.
Legal & policy
Retention, processing, sub-processors and the security posture.